Installation & setup
Is it difficult to install the machine
No, Installation is simple: 1) Inflate the tub, 2) Connect the in/out water hoses — done.)
Can I set up my cold plunge indoors? How long does setup take?
Yes, it can be placed indoors if the space is well-ventilated with drainage. Setup can be completed within 10 minutes.
Where should I place my chiller?
Choose a well-ventilated location to ensure proper airflow and performance.
Can I control the cold plunge with my phone?
Yes, the smart control system allows you to adjust temperature and settings via mobile app.
Cold Plunge best practices & safety
What is the ideal cold plunge temperature?
Most users prefer 50–59°F / 10–15°C, but advanced users may go colder depending on tolerance.)
How long should I stay in the plunge?
Depends on users and temperature.2–5 minutes for beginners, up to 10 minutes for experienced users.
Who shouldn’t use a cold plunge?
Individuals with heart disease, high blood pressure, pregnant women, and elderly people should consult a doctor before use.
Can I plunge more than once a day?
Yes, multiple sessions are safe if you allow your body to warm up fully between plunges.
Is the chiller loud?
It runs at a low noise level, comparable to common household appliances.
My chiller is blowing hot air - is that normal?
Yes, releasing hot air is part of the cooling process.
My water is cloudy or stained. What should I do?
Check and replace the filter, refresh the water, and maintain proper sanitization.
Cleaning & maintenance
How do I change the water?
Disconnect the water-in hose from the tub.Place the hose into a drain.Switch on the device to pump water out.When the water level is low, move the hose into the tub to remove the last bit.
Once empty, reconnect the hoses.Fill the tub with fresh water.
How often should I change the filter?
Rinse weekly and replace every 4–6 weeks depending on usage.
What maintenance is required for my cold plunge?
Routine filter replacement, water refresh, deep cleaning, and ensuring ventilation for the chiller.
Payment Info & Delivery
Payment Info & Delivery
For your convenience, we support a wide range of payment options—including international credit/debit cards, PayPal, Apple Pay，Google Pay and direct bank transfers. We can also provide secure payment links for fast and easy checkout.
Orders ship within 3 business days. Delivery times depend on destination.
Returns & warranty
What’s your return policy?
Model Exchange within 7 Days: Customers may request a model exchange within 7 days of delivery, provided the product is unused and in its original condition.
DOA Guarantee: If the product is found defective or damaged on arrival within 14 days of delivery, a one-for-one replacement will be provided at no cost.
What if my unit breaks outside of warranty?
Replacement parts and paid repair services are available to extend the lifespan of your unit.